AI Powered Customer Engagement

Boost customers’ loyalty and sales using Artificial Intelligence.

 
 
 
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67% of customers have become “serial switchers” who regularly switch brands because of poor customer experience.

It isn’t too late to retain your customers, just focus on these three things:

1. Easy to find information, otherwise they will look somewhere else!

2. Be consistent across touch-points, we all hate repeating ourselves!

3. Make them feel special and well treated, we all love that!


 
 

Tactful is the first integrated Cognitive Contact Center solution in the market

Tactful is AI-powered and data-centric customer engagement technology. Unlike traditional contact center and helpdesk solutions that only optimize the workload, Tactful uses AI and real-time analytics to provide 360-view of the customer and empower customer care agents to deliver personalized and rewarding experience across digital platforms.

 
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Deploy AI at Scale and at Speed

 
 
 

Pre-configured AI agents

Training AI models is a complicated job and can take weeks, or even months, of your valuable time. Our AI agents are shipped pre-trained on many real-life scenarios so we have done the hard work for you.

Our natural language processing technology is multilingual so you can engage with your clients in any language.

 
 
 
 

Active learning AI technology

Our AI In the Loop (AIL) technology boosts your customer service team’s efficiency by several order of magnitude. It provides real-time recommendations and automation so your customer service team can respond faster and with much-improved accuracy.

Our AIL technology is constantly learning and improving by monitoring the interactions between your customer service team and the end user. Tactful can achieve a great degree of autonomy in a very short time.


 
 
 
 

Built-in AI skills

Using its built-in AI skills, Tactful follows, and learns from, the conversations that you have with your customers.

We have designed many sales, marketing, and customer support skills so you can get up to speed immediately, without the need for software or AI knowledge, and without the need to spend substantial time and effort on building sophisticated flows and dialogs.


 
 
 
 

Channel agnostic solution

Tactful works across all your customers’ channels. It provides a consistent omnichannel experience for your clients across all digital platforms.

By using our Live Chat technology, your customer service team will stay focused while handling multiple conversations on multiple channels.

 
 
 
 

Powerful insights

Tactful helps you to make informed decisions by providing insights about your customers' needs and behaviors. Our analytical engine includes a flexible reporting dashboard so you can visualize and track what matters most for your business.

 
 
 
 

Flexibility meets control

We know that implementing AI can be precarious and that it requires very special skills and experience.

At Tactful, we make it easy to deploy, and manage, AI agents at scale by using our integrated, intuitive, configuration and control dashboard. You can import information, like existing knowledgebase, or connect with different channels and other systems such as CRM, merchandise and more.

 
 
 
 

Extendable and scalable

Tactful is a scalable and modular enterprise-grade solution. No matter how heavy and demanding the online traffic you receive, Tactful ensures outstanding reliability and response.

Our top-of-the-range offering - the Enterprise option - includes customization, premium support, advanced analytics, role-based access and team management across the organization.

 
 
 

Trusted By


 

Flexible and Transperent Pricing

Tactful is the only contact center solution in the market with out of the box AI and automation. Tactful can save up to 60% of the cost associated with alternative solutions.

 
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START - FREE

1 customer support agent

Up to 3000 users per month

AI, Facebook, Webchat

 

Get More From Our Paid Plans

 
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GO - PRO

Starts at $50 for 3000 users per month

Add-ons and more agents

Analytics, and more

 
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ENTERPRISE

Bespoke solutions

Advanced integrations

Premium SLA

 

Detailed Plans Comparison

Plan Free Pro Enterprise
Entry monthly fees $0.00 $50.00 $500.00
Support & SLA
Knowledgebase
Helpdesk
AI Agent
Email
Phone
Account manager
Priority 2 working days 24 hours
Onboarding Support Quotation
SLA 95% 99.90%
Monthly Active Users Fees
Up to 3,000 $0.00 $0.00 $0.00
Up to 5,000 $25.00 $0.00
Up to 10,000 $50.00 $300.00
Up to 50,000 $200.00 $500.00
Up to 100,000 $300.00 $1,000.00
Up to 500,000 $1,500.00
More Quotation
Human Agent Seats
Included 1 2 2
Additional seat fees $9 $19
Artificial Intelligence
English
Arabic (Egypt dialect)
Other languages/dialects Quotation
Deep learning
Manual knowledgebase
ML knowledgebase build Quotation
Handover
Augmented mode Basic Advanced
AI recommendations
AI triggers
AI-powered routing
Contact Center
Routing
Queuing
Engagement Hub
Channels aggregation Web and Facebook Web and Facebook All
Whisper mode
Ticketing system
Roles management Basic Advanced
Third-party integration Quotation
Channels
White Label
Webchat
Facebook Messenger
Facebook comments
WhatsApp Quotation
Others Quotation
Messenger broadcasting
WhatsApp broadcasting Quotation
E-commerce
Products search
Orders in chat
Tracking in chat
Product details
Basic offers
Advanced offers Quotation
AI shopping assistant Quotation
Orders dashboard
Products catalog
Control dashboard
E-commerce integration Quotation
Triggers
Analytics
Basics
Call center basics
Conversation intents
Basic e-commerce
Live customer insights Quotation
Custom analytics Quotation
Advanced
RPA Quotation
On-premise Quotation