1. Easy to find information, otherwise they will look somewhere else!2. Be consistent across touch-points, we all hate repeating ourselves!3. Make them feel special and well treated, we all love that!
Tactful is the first integrated Cognitive Contact Center solution in the market
Tactful is AI-powered and data-centric customer engagement technology. Unlike traditional contact center and helpdesk solutions that only optimize the workload, Tactful uses AI and real-time analytics to provide 360-view of the customer and empower customer care agents to deliver personalized and rewarding experience across digital platforms.
Pre-configured AI agents
Training AI models is a complicated job and can take weeks, or even months, of your valuable time. Our AI agents are shipped pre-trained on many real-life scenarios so we have done the hard work for you.
Our natural language processing technology is multilingual so you can engage with your clients in any language.
Active learning AI technology
Our AI In the Loop (AIL) technology boosts your customer service team’s efficiency by several order of magnitude. It provides real-time recommendations and automation so your customer service team can respond faster and with much-improved accuracy.
Our AIL technology is constantly learning and improving by monitoring the interactions between your customer service team and the end user. Tactful can achieve a great degree of autonomy in a very short time.
Built-in AI skills
Using its built-in AI skills, Tactful follows, and learns from, the conversations that you have with your customers.
We have designed many sales, marketing, and customer support skills so you can get up to speed immediately, without the need for software or AI knowledge, and without the need to spend substantial time and effort on building sophisticated flows and dialogs.
Channel agnostic solution
Tactful works across all your customers’ channels. It provides a consistent omnichannel experience for your clients across all digital platforms.
By using our Live Chat technology, your customer service team will stay focused while handling multiple conversations on multiple channels.
Tactful helps you to make informed decisions by providing insights about your customers' needs and behaviors. Our analytical engine includes a flexible reporting dashboard so you can visualize and track what matters most for your business.
Flexibility meets control
We know that implementing AI can be precarious and that it requires very special skills and experience.
At Tactful, we make it easy to deploy, and manage, AI agents at scale by using our integrated, intuitive, configuration and control dashboard. You can import information, like existing knowledgebase, or connect with different channels and other systems such as CRM, merchandise and more.
Extendable and scalable
Tactful is a scalable and modular enterprise-grade solution. No matter how heavy and demanding the online traffic you receive, Tactful ensures outstanding reliability and response.
Our top-of-the-range offering - the Enterprise option - includes customization, premium support, advanced analytics, role-based access and team management across the organization.
Tactful is the only contact center solution in the market with out of the box AI and automation. Tactful can save up to 60% of the cost associated with alternative solutions.
|Entry monthly fees||$0.00||$50.00||$500.00|
|Support & SLA|
|Priority||✖||2 working days||24 hours|
|Monthly Active Users Fees|
|Up to 3,000||$0.00||$0.00||$0.00|
|Up to 5,000||✖||$25.00||$0.00|
|Up to 10,000||✖||$50.00||$300.00|
|Up to 50,000||✖||$200.00||$500.00|
|Up to 100,000||✖||$300.00||$1,000.00|
|Up to 500,000||✖||✖||$1,500.00|
|Human Agent Seats|
|Additional seat fees||✖||$9||$19|
|Arabic (Egypt dialect)||✔||✔||✔|
|ML knowledgebase build||✖||✖||Quotation|
|Channels aggregation||Web and Facebook||Web and Facebook||All|
|Orders in chat||✔||✔||✔|
|Tracking in chat||✔||✔||✔|
|AI shopping assistant||✖||✖||Quotation|
|Call center basics||✖||✖||✔|
|Live customer insights||✖||✖||Quotation|